Shipping & Returns

Where do we ship to?

Currently, we only ship within Australia. We hope to expand to New Zealand and beyond soon! DM us if you want to see us international xx.

Domestic Shipping:

Check out our Pre-Order page for more info. Once we have fulfilled your order, you will receive an email with your shipping confirmation and tracking. 

Shipping can take anywhere between 3-10 business days with Australia Post, depending on the weather, your location and how busy they are. Please allow for delays as this is out of our control. 

Returns & Exchanges:

We hope you love your items as much as we do, but we understand that things happen. If you wish to exchange or return your item, we are here to help.

All items must be unwashed, unworn, and in original condition. This means the item must be returned in its original packaging & with all tags still attached. If the item is stained, ripped, worn or has any form of damage or signs of wear to the garment, we will be unable to accept your return. Thus, an exchange or return will not be processed if the received items show signs of wear.

Policy regarding exchanges:

If you wish to exchange your item and it is not available in the correct sizing, style or colour, we will issue a return for store credit, and you may purchase your wanted item when/if your item is re-stocked. Please remember each item is made-to-order, so this exchange process may take a while. Please contact us at fleur.customerservice@outlook.com with any questions you have, or check out our pre-order page for more information on production timelines. 

Also, if the item you wish to exchange is higher or lower in cost than your original purchase, we will either issue a refund or surcharge for the remaining funds. 

How do I request a return/exchange?

If you wish to return or exchange an item, please email our customer service team at fleur.customerservice@outlook.com with the following:

  1. Your order number
  2. Reasoning for the return/exchange
  3. If you wish to return/exchange your item, and what you would like to exchange it for

Once your return request is approved, we will send you instructions on how and where to send your package. 

Please note: any and all shipping charges are the responsibility of the customer.

What happens if my return/exchange is not approved?

Any items not in original condition will be sent back to you via our returns team. Shipping costs will be the customer's responsibility. Thank you for understanding.